Bath Remodel Pro LLC ("Company," "we," "us," or "our") operates the Bath Remodel Pro software platform, web application, and mobile services (collectively, the "Platform" or "Service", accessible at bathremodelpro.app and related subdomains). We are committed to protecting your privacy and ensuring transparency regarding how we handle your personal data.
1. Information We Collect
We collect information that you provide directly to us, information collected automatically during your use of the Platform, and project-related data entered by authorized platform users:
- User & Account Information: Name, professional title, business email address, phone number, credentials, and organizational role when creating an account or accessing the Platform.
- Customer & Project Data: Customer contact names, service addresses, project estimates, remodeling specifications, job site notes, photos, and signed agreements managed through the Platform.
- Financial & Billing Data: Transaction records, invoice data, and payment processing metadata. Payment card processing is securely handled by our PCI-compliant payment gateways (e.g., Stripe); we do not store full credit card numbers on our servers.
- Usage & Device Information: IP addresses, browser types, device identifiers, operating system versions, access timestamps, and interactions with Platform features.
2. How We Use Your Information
We utilize the collected information for authorized business and operational purposes, including to:
- Deliver, operate, maintain, and optimize the Bath Remodel Pro Platform.
- Process job estimates, work orders, contracts, change orders, and electronic signatures.
- Facilitate customer communications, appointment confirmations, crew dispatch notifications, and project status updates.
- Provide technical support, security monitoring, and customer service.
- Comply with legal, regulatory, and tax obligations.
3. SMS / Text Messaging Compliance & Consumer Privacy
Users and customers who opt in to receive SMS text notifications from or through Bath Remodel Pro LLC will receive transactional communications related to appointments, project milestones, estimates, and customer service.
SMS Terms & Strict No-Sharing Policy:
- Opt-In Consent: Consent to receive text messages is completely voluntary and is not a condition of purchase.
- Message Frequency: Message frequency varies based on project activity and appointment scheduling.
- Rates & Carriers: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- Opt-Out: You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
- Mobile Information Sharing: No mobile phone numbers or SMS consent data will be sold, rented, leased, or shared with third parties, affiliates, or marketers for promotional purposes under any circumstances.
4. Data Sharing & Disclosure
Bath Remodel Pro LLC does not sell or rent personal information to data brokers or third parties. We share information only under the following limited circumstances:
- Infrastructure & Service Providers: Trusted cloud infrastructure, authentication, email delivery, and SMS providers (e.g., Supabase, Twilio, Resend, Vercel) operating under strict data processing and confidentiality agreements.
- Legal Compliance: When required by enforceable court orders, subpoenas, or applicable state or federal laws.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity.
5. Data Security
We apply robust administrative, physical, and technical security safeguards designed to protect personal and business data against unauthorized access, destruction, loss, or alteration. These measures include TLS/SSL data transmission encryption, encrypted cloud database storage, role-based access control, and continuous security monitoring.
6. Data Retention & User Rights
We retain data as long as necessary to fulfill business purposes and maintain contractual records. Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal data, or to withdraw consent for direct communications.
7. Contact Information
If you have any questions, inquiries, or privacy-related requests regarding this Privacy Policy or Bath Remodel Pro LLC, please contact us at:
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