Privacy Policy

Last updated: April 13, 2026

Five Star Bath Solutions ("we," "us," or "our") operates the Bath Remodel Pro platform (bathremodelpro.app). This Privacy Policy describes how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and mailing address provided when you schedule an appointment or request a quote.
• Service Information: Details about your bath remodeling project, appointment dates, and service preferences.
• Account Information: Login credentials for employees and contractors who access the platform.
• Usage Data: Information about how you interact with our platform, including pages visited and features used.

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Send appointment reminders and service updates via SMS and email
• Communicate with you about your project status
• Process payments and manage billing
• Improve our services and platform
• Comply with legal obligations

3. SMS/Text Messaging

Customers may opt in to receive SMS text messages from Five Star Bath Solutions by checking the optional SMS opt-in box on our website forms (at bathremodelpro.app) or by verbally opting in during telephone intake or in-person consultation requests.

Types of messages you may receive include:

• Appointment scheduling confirmations and reminders
• Installation crew arrival notifications and day-of updates
• Customer service follow-ups and post-service check-ins
• Initial outreach to schedule consultations for requested lead inquiries

Message frequency varies. Message and data rates may apply. Consent to receive SMS text messages is completely voluntary and is NOT a condition of purchase or receiving any service.

You can opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. Reply HELP for assistance or contact us at (470) 449-3240.

Mobile Information Sharing: No mobile phone numbers or SMS consent data will be shared, sold, rented, or traded with third parties, affiliates, or partners for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Wireless carriers are not liable for delayed or undelivered messages.

4. Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors that help us operate our business (e.g., payment processors, communication platforms).
• Financing Partners: If you apply for financing, your information may be shared with financing providers you select.
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure data storage, and access controls.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. You may request deletion of your personal data by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text message communications

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Five Star Bath Solutions
Email: jmcspadden@fivestarbathsolutions.com
Phone: (470) 449-3240

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.